Browsing by Subject "public services"
Now showing items 1-3 of 3
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(2022-06-16)This paper will describe a study in which we examined service philosophy statements at a diverse group of North American academic libraries. We used qualitative content analysis to examine their form and content to identify ...
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(Taylor & Francis, 2018)Some academic libraries use service philosophy statements to strengthen the quality of their service culture. A service philosophy statement communicates directly to users what they can—and should—expect from the library. ...
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(2011-10-21)This dissertation asks the question: How do democracies improve in quality? Building on previous scholarship, the author offers a theoretical framework that traces democratic quality through equality of outcomes. The ...